Policy

- WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Diabetes Client: Please inform to our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
• We hate to say it but FOR CUSTOMERS SAFETY: Spa chairs have a maximum capacity of 250lbs. We ask if you don't make the cut, please do not sit in the spa chairs for your own safety. ( or We ask if you are over the maximum weight capacity not to sit on the spa chair). We appreciate your understanding.
• Rude, mean, or disrespectful people.

- Your satisfaction is guaranteed. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund is given after it has been rendered.
- Reschedule your appointment if the following conditions are present: open cuts, sores, and contagious diseases. We reserve the rights to refuse service.
- Gift Cards are not refundable or exchangeable at any time. GC are to be treated as cash, and are therefore not redeemable if lost or stolen.
- We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, please keep them safe or leave them at home.
- DISCLAIMER: WE ARE NOT RESPONSIBLE FOR YOUR LOST OR DAMAGED CELL PHONE OR PERSONAL BELONGINGS. Please ensure you have payment with you before you arrive for services. If you are not satisfied with your nails, we will happily fix them. If you leave the salon without paying, we will contact the police and prosecute theft of service to the fullest extent of the law.

• - Cell Phones: Please be respectful to the people around you who are trying to relax during their nail services. Set your phone to vibrate, and use a moderate speaking tone if you need to take a call. Hands free devices are strongly encourages so that you don't contaminate your nails with dirt and oils from your hair and face during a service. Additionally, pay attention to your manicurist! Having to repeatedly wait for a hand to become disentangled from a cell phone slows down service times, and can make both you and your nail technician late for you and your nail technician late for your next engagement.

We appreciate your understanding